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Water Seeping Into Your Bedroom? Telangana RERA Says the Builder Must Fix It — For Good

By Adv. Amarjeet Singh, Founder, PRAN – Policy Research Action Network Foundation

Water Seeping Into Your Bedroom? Telangana RERA Says the Builder Must Fix It — For Good

In a significant order for homebuyers, the Telangana Real Estate Regulatory Authority (RERA) has directed a builder to permanently rectify terrace seepage and leakage in a homebuyer's flat — not through another round of touch-up repairs, but by relaying the terrace flooring and carrying out comprehensive waterproofing treatment. The order is a reminder that possession of a flat does not end a builder's responsibility for what lies beneath the tiles.

Case Details

Field Value
Case Vijay Kumar Pasumarti vs SVS Square Spaces LLP
Court Telangana Real Estate Regulatory Authority (RERA)
Bench Chairperson Dr. N. Satyanarayana, with Members Laxmi Narayana Jannu and K. Srinivasa Rao
Date 5 May 2026
Source LiveLaw Corporate Law

The Core Issue

The homebuyer had purchased a flat in "Bhuvi Residency," Medchal-Malkajgiri District, Telangana, under an Agreement of Sale dated 14 November 2022, paying the full sale consideration. After taking possession, he alleged severe seepage and leakage issues in the flat.

The problem was not cosmetic:

  • Water seeped from the terrace into the children's and guest bedrooms, while leakage from his unit also affected the bathrooms of the flat below.
  • Cracks developed in the bathroom walls.
  • Despite repeated complaints raised through emails and WhatsApp messages, the builder failed to provide a permanent solution and only undertook temporary repairs.

Crucially, the homebuyer did not rely on complaints alone. An independent inspection and thermal scanning report identified seepage and plumbing defects and recommended waterproofing measures along with relaying the terrace flooring — technical evidence that would prove decisive before the Authority.

Why This Order Matters

RERA's reasoning draws a clear line that every homebuyer should know:

  • Structural defects are the builder's liability, not the buyer's headache. Under Section 14(3) of the RERA Act, a promoter remains liable for structural defects and defects in workmanship for five years from the date of handing over possession.
  • Technical evidence carries weight. On examining the thermal scanning reports, the Authority found the terrace leakage attributable to defective workmanship in the terrace flooring and inadequate waterproofing.
  • "Watertight" is a legal standard, not a courtesy. The Authority held that the promoter is under a statutory obligation to ensure the building remains structurally sound and watertight.
  • But there's a boundary. The Authority clarified that minor seepage issues and internal repairs within toilets after occupation fall within routine maintenance and remain the homebuyer's responsibility — this distinction matters because not every leak is the builder's fault, and buyers should know where the line sits.

Accordingly, the Authority directed the builder to permanently rectify the leakage by relaying the terrace flooring and undertaking comprehensive waterproofing treatment within 60 days, and to obtain certification from a qualified waterproofing consultant confirming the treatment's effectiveness for a minimum of five years.

The Larger Structural Problem

This case is far from an isolated one. Waterproofing failures — leaking terraces, seeping walls, cracked slabs — are among the most common complaints homebuyers raise after possession across Indian states. A pattern shows up again and again:

  • Builders respond to genuine structural defects with cosmetic, short-lived patchwork instead of fixing the root cause.
  • Buyers often accept these temporary fixes because they don't know they can demand more, or don't have the technical means to prove the defect is structural.
  • Regulators are increasingly relying on independent technical reports — like thermal scanning — rather than taking either side's word for it, which strengthens the process but also means buyers need to invest in proper documentation early.

The deeper problem is one of information asymmetry: a builder knows exactly what corners were cut during construction; a buyer usually finds out only when the damage appears on their bedroom ceiling.

Your Rights / What You Can Do

If you're facing similar issues in your flat, here's what this order tells you:

  • You have 5 years, not 5 months. Under Section 14(3) of the RERA Act, structural and workmanship defects remain the builder's responsibility for five years from possession — don't assume the clock ran out just because the warranty period "feels over."
  • Document everything in writing. Emails and WhatsApp messages showing repeated complaints strengthened this homebuyer's case — verbal complaints alone are easy for a builder to deny later.
  • Get an independent technical report if the builder stalls. A professional inspection or thermal scanning report can establish that a defect is structural, not routine wear — this is often the deciding factor before RERA.
  • Know the difference between structural defects and routine maintenance. Terrace and slab-level defects are the builder's liability; ordinary post-occupation toilet leaks from daily use generally aren't.
  • File before RERA, not just with the builder. If the builder fails to act on a documented, technically-verified defect, a RERA complaint can compel a binding, time-bound rectification order.

PRAN's Perspective

PRAN believes this order reinforces a principle that too many homebuyers are never told: handing over the keys is not the end of the builder's accountability. The ruling recognises three important realities:

1. Possession Doesn't Erase Liability

A builder cannot treat the sale deed as the finish line. The law recognises that construction defects often surface only after a family has moved in and lived through a monsoon or two — and holds the builder answerable for exactly that period.

2. Technical Evidence Levels the Playing Field

An individual homebuyer rarely has the expertise to prove why a wall is cracking or a terrace is leaking. Independent reports — like the thermal scan here — give ordinary citizens the same evidentiary footing as a builder's engineers, and RERA's willingness to rely on such reports strengthens access to justice.

3. Regulators Must Demand Permanent Fixes, Not Cosmetic Compliance

A temporary patch that fails again next season isn't compliance — it's a delay tactic. By insisting on relaying flooring, comprehensive treatment, and a five-year consultant certification, RERA closed the door on builders "fixing" the same leak indefinitely.

Conclusion

For a homebuyer who has poured their savings into a flat, a leaking terrace is not a minor inconvenience — it is a daily reminder that the promised home wasn't delivered as it should have been. This order affirms that the law stands behind such buyers, provided they document the defect, seek technical backing, and know their rights under Section 14(3). It is a measured but hopeful signal: accountability doesn't end at possession.


Disclaimer: This article is intended for legal awareness and public policy discussion purposes only. It does not constitute legal advice.

For more legal-policy analysis and consumer rights advocacy, visit: PRAN – Policy Research Action Network Foundation www.publicrightaction.org

#RERA #HomebuyerRights #ConsumerRights #RealEstateLaw #TelanganaRERA #WaterproofingDefects #AccessToJustice #PRAN #LegalAwareness #BuilderAccountability


हिंदी सार

तेलंगाना रेरा ने एक बिल्डर को निर्देश दिया है कि वह एक फ्लैट में छत से हो रहे रिसाव और सीलन की समस्या को स्थायी रूप से ठीक करे — केवल अस्थायी मरम्मत से नहीं, बल्कि छत की फर्श को दोबारा बिछाकर और पूर्ण वॉटरप्रूफिंग करके। रेरा अधिनियम की धारा 14(3) के अनुसार, कब्जा सौंपने की तारीख से पांच साल तक संरचनात्मक दोषों के लिए बिल्डर उत्तरदायी रहता है। इस मामले में स्वतंत्र थर्मल स्कैनिंग रिपोर्ट ने साबित किया कि रिसाव निर्माण की खराब गुणवत्ता के कारण था, न कि सामान्य टूट-फूट। यह आदेश घर खरीदारों को याद दिलाता है कि फ्लैट का कब्जा मिलने के बाद भी बिल्डर की जिम्मेदारी समाप्त नहीं होती, और शिकायतों को लिखित रूप में दर्ज करना तथा तकनीकी रिपोर्ट प्राप्त करना उनके अधिकारों की रक्षा में मददगार है।

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Adv. Amarjeet Singh

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Why Winning Before HRERA Is Often Only Half the Battle- Feedback Invited

Is HRERA Working for Homebuyers? PRAN Foundation Invites Your Experience
Consumer Rights · Real Estate Regulation · Public Consultation

Is HRERA working for homebuyers? We want to hear from you.

A call for public consultation on making Haryana RERA more consumer-friendly — and an invitation to help shape HRERA Reform 2.0.

When Parliament enacted the Real Estate (Regulation and Development) Act, 2016, it promised something every homebuyer desperately needed — a specialised regulator that would make the real estate sector more transparent, accountable and consumer-friendly.

There is no denying that RERA has transformed the regulatory landscape. It has brought greater transparency, mandatory project registration and a dedicated forum where homebuyers can seek redress against defaulting developers. For countless families, RERA has become an important avenue for justice. Yet after nearly a decade of implementation, a more fundamental question deserves attention.

This article is based on my experience as both a homebuyer and an advocate appearing before the Haryana Real Estate Regulatory Authority (HRERA), Gurugram, while assisting homebuyers in real estate disputes. The observations below are drawn from practical challenges repeatedly encountered during the filing, adjudication and enforcement stages of HRERA proceedings.

Has the consumer's journey through HRERA become as simple, accessible and effective as Parliament intended?

This article is not intended as a criticism of HRERA or any individual officer, nor does it suggest that the institution has failed in its purpose. On the contrary, I believe RERA remains one of the most significant consumer protection reforms enacted in India's real estate sector. But every institution must evolve — and the time has come to ask whether HRERA's procedures can be made more consumer-friendly while preserving fairness, efficiency and due process.

The Reality on the Ground

📋 Justice Should Not Begin with Procedural Complexity

The first challenge many homebuyers face is not the builder — it is the process of approaching the regulator itself. A consumer who has already endured years of delayed possession, continuing EMIs and financial uncertainty is expected to navigate a complaint process that is often technical and procedure-driven: online registration, prescribed pleadings, annexures, fee calculation, service of copies and proof of service, before the matter is even listed. For lawyers, these are familiar requirements. For an ordinary homebuyer, they can become barriers to accessing justice.

⚖️ Winning the Case Should Not Mean Starting Another Battle

Most homebuyers believe that once HRERA rules in their favour, their struggle is over. Unfortunately, that is not always the case. When the compliance period expires without payment, the burden often shifts back to the consumer — certified copies, an execution petition, additional fees, and a fresh round of proceedings simply to enforce what has already been ordered.

A regulatory authority should not merely pronounce rights. It should also ensure that its orders are meaningfully implemented.

🔄 One Wrong Should Not Require Multiple Proceedings

Many homebuyers also find it difficult to understand why relief arising from the very same dispute can require multiple proceedings — one form of relief before the Authority, compensation pursued separately before the Adjudicating Officer. From a legal perspective this may follow the statutory framework; from a consumer's perspective, it often feels like one dispute being divided into multiple battles. Justice should be comprehensive wherever the law permits — not fragmented.

The Real Measure of Success

HRERA's effectiveness should not be measured only by the number of complaints disposed of. The more meaningful question is this: how many homebuyers receive actual relief without spending additional months or years pursuing implementation? The objective of a consumer protection law is not merely to pass orders — it is to ensure those orders translate into timely, effective relief.

Moving From Observation to Action

These experiences prompted me to prepare a policy paper examining whether HRERA's procedures can be made more consumer-friendly without compromising fairness or regulatory discipline. It proposes reforms relating to simplified complaint filing, end-to-end digital processes, automatic compliance monitoring, stronger enforcement mechanisms, greater transparency and improved consumer experience — under the banner of HRERA Reform 2.0: A Consumer Justice Blueprint for Haryana.

But before finalising those recommendations, they should be tested against the experiences of others. No policy paper should be based on one person's experience alone.

How You Can Help

  1. Read the Policy Brief

    Review the proposed reforms — simplified filing, automatic compliance monitoring, integrated relief and stronger enforcement — using the links below.

  2. Share Your Experience

    If you have appeared before HRERA — as a homebuyer, advocate, authorised representative, developer, academic or other stakeholder — tell us what worked and what didn't. Positive experiences matter just as much as difficult ones: good policy is built on evidence, not assumptions.

  3. Submit Your Feedback

    Write in with comments, case studies or suggestions before the Consultation Draft is finalised and shared with HRERA, the Government of Haryana and other policymakers.

💬 Questions we'd love your thoughts on

Was filing a complaint straightforward, or unnecessarily technical?
Did you face procedural difficulties along the way?
Did the builder comply voluntarily with HRERA's order?
Did you have to initiate execution proceedings?
Were you satisfied with the relief granted?
What is the one reform that would make HRERA more consumer-friendly?

Our Goal

  • Simplified, accessible complaint filing that doesn't require legal expertise
  • A complete, end-to-end digital process — from filing to execution
  • Automatic compliance monitoring, so enforcement doesn't restart as fresh litigation
  • Stronger, faster enforcement mechanisms with real consequences for delay
  • Greater transparency through public compliance data
  • A measurably better consumer experience, not just faster case disposal
A homebuyer approaches HRERA because the builder has failed. The system should not require the consumer to suffer again simply to obtain the benefit of an order already passed in their favour.

Join the Consultation

Have you appeared before HRERA, represented homebuyers or developers, or have suggestions to improve how it functions? We want to hear from you.

Every submission helps refine our recommendations before they are shared with HRERA, the Government of Haryana and other policymakers. Our objective is simple — not to weaken RERA, not to criticise HRERA, but to help make Haryana's real estate regulatory system more accessible, efficient and genuinely consumer-friendly.

AS
Adv. Amarjeet Singh
Founder & Executive Director, PRAN Foundation

Practising advocate at the Supreme Court of India and Patiala House Court Complex, with over 20 years of experience in constitutional law, consumer protection, road safety and public interest litigation. Author of two books on consumer and real estate law.

Disclaimer: This article is published for the purposes of legal awareness, public interest and policy discussion. It represents a preliminary policy discussion intended to encourage constructive dialogue on improving the functioning of HRERA. The views expressed are personal and/or those of PRAN Foundation, based on the author's professional experience and interactions with homebuyers, and do not constitute legal advice, a legal opinion, or findings regarding any individual case or authority. The invitation to share experiences or feedback is solely for research and policy consultation and is not intended to solicit or advertise legal work or create an advocate-client relationship.
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