New Book- Consumer Protection Laws in India A Comprehensive Guide — 2026 Edition

📢 Now available on Amazon Kindle — Buy on Amazon India →

PRAN Foundation Publication  ·  2026 Edition

Consumer Protection
Laws in India

A Comprehensive Guide — 2026 Edition

India's complete consumer justice system — explained in plain language. From filing your first complaint to enforcing your final order.

📲 Get PDF on WhatsApp — ₹99 Buy on Amazon Kindle — ₹149

127 pages  ·  PDF & Kindle  ·  ASIN: B0GSXZCBZ7  ·  Instant delivery on WhatsApp

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Every year, millions of Indian consumers are cheated — and most never complain because they don't know they can.

Defective products. Builder delays. Hospital overcharging. Insurance rejections. E-commerce fraud. The Consumer Protection Act, 2019 gives you powerful legal remedies — but only if you know how to use them. This book shows you exactly how.

Coverage

What This Guide Covers

✦Consumer Protection Act, 2019 — all 48 definitions, plain language

✦Your six fundamental consumer rights explained

✦e-Jagriti portal — step-by-step complaint filing guide

✦District, State & National Consumer Commissions — jurisdiction & fees

✦RERA rights — builder delays, possession, homebuyer protections

✦Banking & insurance — ombudsman schemes, RB-IOS 2026

✦Medical negligence, hospital overcharging, drug pricing

✦E-commerce, digital consumer rights, dark patterns & DPDP 2025

✦CCPA enforcement — greenwashing, service charges, coaching centres

✦15 sector ombudsman directory — Banking, IRDAI, TRAI, Aviation & more

✦32 landmark Supreme Court & NCDRC judgements with practical notes

✦Model legal notice + official complaint form — ready to use today

✦6 sector checklists — before you buy, if things go wrong

✦Glossary of 38 legal terms in plain language

Readers

Who Should Read This Book

• Citizens wanting to understand and assert their consumer rights
• Homebuyers dealing with builder delays or RERA disputes
• Patients and families facing medical negligence or hospital overcharging
• Vehicle owners caught in repeated warranty repair cycles
• Anyone fighting an insurance claim rejection or banking charge
• Law students, NGOs, social workers, and legal aid practitioners
• Small businesses and professionals seeking CPA 2019 compliance guidance

Pricing

Get Your Copy

Choose your format

PDF via WhatsApp

₹99

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Amazon Kindle

₹149

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Process

How to Get the PDF for ₹99

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"If awareness is the first step towards justice,
this book is an attempt to make that step easier for every citizen."

— Adv. Amarjeet Singh, Founder, PRAN Foundation

📲 Get PDF — ₹99 Amazon Kindle — ₹149

If this book helps you, please leave a review on Amazon — it helps more citizens find it.

FAQ

Frequently Asked Questions

Can I read the PDF on my phone?

Yes — the PDF works on any smartphone, tablet, or computer using any PDF viewer app.

Is this book suitable for non-lawyers?

Absolutely. Written specifically for citizens — no legal background required. Plain language throughout.

How quickly will I receive the PDF?

Typically within minutes of payment confirmation during working hours.

Can I buy multiple copies for my organisation or law college?

Yes — WhatsApp us at +91 8920798501 to discuss bulk pricing for NGOs, bar associations, or institutions.

Is the Kindle version available outside India?

Yes — available on Amazon worldwide. Buy on Amazon.com →

Author

About the Author

Adv. Amarjeet Singh

Founder & Executive Director, PRAN Foundation

Practicing advocate at the Supreme Court of India and Patiala House Court Complex with over 20 years of experience in public interest litigation, consumer protection, road safety, and human rights law. This book distills two decades of courtroom experience and advocacy work into practical, accessible guidance for every Indian citizen.

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PRAN (Policy Research Action Network) Foundation — Section 8 Non-Profit  ·  12A & 80G Approved  ·  NGO Darpan Registered
Working on consumer rights, legal awareness, RERA compliance, and public-interest advocacy across India.

🌐 publicrightaction.org ✉ pranfoundationindia@gmail.com 📞 +91 8920798501

Disclaimer: This book is for informational and educational purposes only and does not constitute legal advice. For specific legal matters, please consult a qualified advocate.

📲 PDF — ₹99 Kindle — ₹149

Objections to "Algorithmic Denial of Justice": PRAN’s Submission on TRAI’s 2026 Telecom Grievance Reforms

Telecom services are no longer just tools for communication—they are essential digital infrastructure. Today, a network outage or a disconnected SIM card doesn't just mean a dropped call; it means a citizen is locked out of banking, digital payments, Aadhaar-linked welfare services, and emergency support.

Recognizing this shift, the Telecom Regulatory Authority of India (TRAI) recently released the Draft Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026 to modernize grievance systems. While PRAN Foundation welcomes the push toward digital complaint mechanisms, we have formally intervened to ensure these technological upgrades do not leave consumers vulnerable to automated indifference.

Authored by PRAN Founder Adv. Amarjeet Singh, our detailed, clause-wise submission urges TRAI to build a grievance architecture that prioritizes human accountability, substantive remedies, and inclusive access.

Download PRAN’s full submission (PDF) as hosted on the TRAI website

Our Key Demands for a Rights-Oriented Framework

1. Stopping the "Algorithmic Denial of Justice"

As grievance systems digitize, consumers are increasingly trapped in endless chatbot loops and automated "issue resolved" messages—even when their problems persist. PRAN has strongly opposed any framework where complaints are finally disposed of solely by AI or automated tools. We demand a guaranteed right to human review. No complaint should be administratively closed without either explicit consumer confirmation or a reasoned "speaking order" explaining the closure.

2. Treating Telecom as Essential Infrastructure

Because telecom access dictates financial and social inclusion, outages carry severe consequences. PRAN has recommended separate, expedited timelines for critical failures, including:

• Complete network outages

• Wrongful SIM deactivation

• Disruptions affecting OTP delivery and digital payments

• Emergency communication failures

3. Establishing an Independent Telecom Ombudsman

Currently, the grievance and appellate frameworks are entirely controlled by the telecom operators themselves, which fundamentally undermines public confidence. To ensure genuine impartiality, PRAN advocates for the creation of an Independent Telecom Consumer Ombudsman or externally supervised regional appellate benches to handle escalated disputes.

4. Enforcing Substantive Remedies and Compensation

Procedural fixes mean nothing without tangible relief. We argue that consumers suffer real economic and opportunity losses when essential telecom services fail. PRAN has called for a mandatory, predictable compensation framework for prolonged outages, wrongful disconnections, and billing errors, alongside escalating financial penalties for telecom operators who repeatedly violate resolution timelines.

5. Ensuring Inclusive, Multilingual Access

A fully app-based complaint system risks excluding the elderly, persons with disabilities, and digitally marginalized rural users. PRAN insists that telecom providers must be mandated to maintain multilingual interfaces, as well as offline, telephonic, and in-person complaint options.

6. Mandating Public Transparency Dashboards

To hold providers accountable, the public needs visibility. PRAN recommends that TRAI mandate open, periodic dashboards displaying operator-wise data on complaints received, pendency rates, service-failure categories, and appellate outcomes.

About PRAN Foundation

Policy Research Action Network (PRAN) Foundation is an independent public policy, legal research, and civic advocacy organization working to advance access to justice, consumer rights, regulatory accountability, and evidence-based legal reform. As a registered Section 8 Non-Profit (12A & 80G Approved), PRAN brings together advocates and community leaders to address systemic gaps in law and governance, ensuring that citizens have the means to claim and protect their rights.

Contact Us:

• Founder: Adv. Amarjeet Singh

• Registered Office: Village Bhagana (Hisar), Haryana, India

• Phone: +91-8920798501

• Email: pranfoundationindia@gmail.com

• Website: www.publicrightaction.org

Disclaimer: This article and the associated consultation submissions are for informational and advocacy purposes only and do not constitute formal legal advice. PRAN Foundation engages in policy interventions to represent the public interest. Readers are advised to consult official TRAI notifications for regulatory compliance.

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