Resource Hub & Knowledge Base
Public Law Library
Resource Hub & Knowledge Base
A living public law library connecting everyday problems with clear, actionable legal guidance — for citizens, communities, and organisations across India.
What Do You Need Help With?
Jump directly to the most-used guides for common citizen situations.
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Insurance Claim Rejected
Courts on technical rejections
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Builder Delayed Your Flat
Delay compensation even after possession
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File on e‑Jagriti
Step‑by‑step digital filing
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Need Free Legal Aid
PRAN Legal Aid Initiative
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Service Charge at Restaurant
It's voluntary — CCPA rules
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Online Fraud / UPI Scam
Immediate steps & helpline 1930
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E‑commerce Platform Cheated You
Amazon liability case explained
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Talk to an Expert
Free first assessment — PRAN
Featured Publications
Books & Downloadable Guides
๐ Book · 2026 Edition
Consumer Protection Laws in India — 2026
A comprehensive citizen's guide to the Consumer Protection Act 2019, CCPA, e‑commerce rules, and redressal mechanisms — authored by Adv. Amarjeet Singh, PRAN Foundation.
๐ Guide · 2026 Edition
Complete RERA Guide — Homebuyer Rights in India
PRAN's comprehensive guide to RERA: builder obligations, delay interest, class action suits, state authority contacts, and how to file an effective complaint.
All Resources
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Consumer Rights
HRERA Reform 2.0: A Consumer Justice Blueprint for Haryana. The Policy Brief contains practical recommendations to simplify procedures, strengthen enforcement and make HRERA more consumer-friendly while preserving fairness and due process.
๐ Find Online
https://drive.google.com/file/d/1Ijd-ihOQEq2mL2h7q-Y5Gz8bq8Jgrqib/view?usp=sharing
Restaurants cannot force service charges. CCPA guidelines, your right to refuse, and how to report violations — explained clearly.
Read Guide →
Consumer Rights
Consumer Commission holds Amazon liable for a defective TV despite its intermediary defence — what this means for all marketplace platforms.
Read Case →
Consumer Rights
How a “free gift” holiday package became a ₹18 lakh liability — and what this case teaches about unfair contracts and mis‑selling.
Read Case →
Consumer Rights
Courts across India have held that minor technical errors cannot be used to deny valid insurance claims — key rulings and how to use them.
Read Guide →
Consumer Rights
Your rights when hospitals and insurers refuse cashless treatment — regulatory rules and consumer forum judgments.
Read Guide →
Consumer Rights
Supreme Court and RBI guidelines on safe deposit lockers — duties of banks, compensation for loss, and how to complain.
Read Guide →
Consumer Rights
Courts on a bank's responsibility to promptly return original title documents — and what you can do when they delay or mishandle them.
Read Case →
Consumer Rights
What recovery agents can and cannot do under RBI rules — and how to complain about harassment or illegal practices.
Read Guide →
Consumer Rights
Step‑by‑step action plan: call helpline 1930, inform your bank, file on the National Cyber Crime Portal, and escalate to RBI / consumer forums if needed.
Read Guide →
Consumer Rights
How Indian courts are striking down coercive clauses and rebalancing contracts in favour of consumers and citizens.
Read Analysis →
Consumer Rights
Why restaurants cannot refuse free drinking water — legal basis, public health concerns, and how to complain.
Read Guide →
Housing & RERA
Supreme Court and consumer forum jurisprudence on claiming compensation for delay even after taking possession of the flat.
Read Case Guide →
Housing & RERA
Bombay High Court judgment strengthening homebuyer rights against builder excuses and delay tactics.
Read Case →
Housing & RERA
Case study on challenging misuse of force majeure clauses in builder agreements and asserting homebuyers’ rights.
Read Case →
Housing & RERA
Whether homebuyers can use both RERA and consumer forums — Supreme Court’s position and practical strategy.
Read Analysis →
Housing & RERA
Supreme Court’s criticism of RERA’s non‑implementation and what it means for homebuyer strategy.
Read Analysis →
Housing & RERA
Why a RERA extension does not wipe out interest for delay — legal basis and how to claim it.
Read Guide →
Housing & RERA
Builder brochures and marketing materials as enforceable commitments — RERA and consumer forum jurisprudence.
Read Explainer →
Labour Rights
Current minimum wage rates, PRAN’s field findings on violations, and how workers can complain.
Read Report →
Health & Safety
New hospital billing rules, mandatory displays, and how to challenge overcharging.
Read Guide →
Access to Justice
How to file consumer cases on e‑Jagriti, common pitfalls, and how to ensure your case doesn’t get stuck on technical grounds.
Read Guide →
Access to Justice
Courts on how technical glitches and digital delays cannot be used to defeat substantive justice in consumer cases.
Read Analysis →
Access to Justice
How PRAN connects citizens to statutory legal aid, Tele‑Law, Lok Adalats and pro‑bono networks.
Read More →
Road & Public Safety
Fire exits, refuge areas, and safety norms — why many high‑rises fail and what residents can insist on.
Read Report →
Research & Policy
Key changes in the FCRA Amendment Bill and what they mean for NGOs and trusts.
Read Brief →
Landmark Judgements on Consumer Law and Practice
2008-2020 by Dr. Ashok R. Patil
https://repository.nls.ac.in/cgi/viewcontent.cgi?params=/context/books/article/1017/&path_info=Patil_Landmark_Judgements.pdf
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PRAN's Consumer Justice & Expert Desk offers a free first assessment on your specific issue — be it a builder dispute, insurance rejection, bank charge, or e‑commerce fraud. We stand only with consumers, not companies.