PRAN Consumer Justice Initiative
PRAN Consumer Justice Desk & Expert Assistance
Facing a Consumer Dispute? We Help You Move from Grievance to Remedy
Whether your builder has delayed possession, your insurance claim has been rejected, your bank is refusing to resolve an issue, or you have been cheated online, you do not have to face the system alone. The PRAN Consumer Justice Desk helps you understand your legal rights, identify the correct forum, prepare effective complaints, and pursue appropriate remedies.
Two Ways We Help
Start free. Bring in our advocates on a fee basis only if your matter needs it.
PRAN Consumer Mitra
For straightforward issues: understand your rights, identify the correct forum (RERA, RBI/Insurance Ombudsman, or the right Consumer Commission for your claim value), and generate a first-draft notice — at no cost, 24×7, no login required.
Try Consumer Mitra Free →PRAN Consumer Justice Desk
For matters that need detailed legal analysis, professional drafting review, filing before Consumer Commissions, RERA or regulators, or representation, our advocates take on the matter on a fee basis. Submit your grievance and we will assess it and share the applicable fee before you commit to anything.
Submit for Paid Assessment →Why This Desk Exists
Closing the Information Gap
Many consumers lose money because they do not know their rights, the right forum, or what to do after grievance emails and calls stop working.
From Complaint to Action
We help you move from a raw complaint to a structured, legally‑aware action plan using helplines, commissions, regulators, and mediation routes.
Public‑Interest Commitment
PRAN is a Section 8 not‑for‑profit working in public interest. We stand with consumers and do not represent companies or service providers in consumer disputes.
Who We Help
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Builder & RERA disputes, delayed possession, stalled projects.
Delay compensation guide → -
Insurance claim disputes, wrongful repudiation, unfair terms.
Landmark rulings on insurance claims → -
Banking deficiencies, mis‑sold products, unfair charges.
Bank documents & rights → -
Digital payment fraud and e‑commerce cheating.
Immediate steps after online fraud → -
Defective products and service deficiency.
Product liability explainer → -
Education service disputes and fee‑related grievances.
Students as consumers guide → -
Telecom complaints and internet service issues.
Critical look at telecom complaints → - Electricity billing and supply problems.
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Travel & airline disputes and refund issues.
DGCA complaint guidance → -
Misleading advertisements and unfair trade practices.
Restaurant free water & rights → - Housing society disputes, maintenance and common area issues.
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Warranty, guarantee and after‑sales service disputes.
Ed‑tech service deficiency case →
How We Help You
Initial Assessment & Rights
We explain your rights in plain language, conduct a preliminary case assessment based on your facts and documents, and outline possible legal and regulatory remedies.
Drafting & Documentation Support
We assist in drafting complaints and notices, help you organise documents and evidence, and guide you on how to present your case clearly to authorities.
Forum & Regulator Guidance
We guide you in using Consumer Commissions, e‑Jagriti, RERA and sector regulators such as RBI, IRDAI, TRAI and CCPA, and support mediation and fair settlement efforts.
Process Guidance
As your matter progresses, we can offer guidance on timelines, documentation and next steps, helping you stay realistic and focused on appropriate remedies.
Referrals Where Needed
Where a case requires local representation or specialist litigation, we may refer you to statutory legal aid, trusted advocates or partner organisations in public interest.
Consumer‑First Approach
We do not take referral fees or commissions. Our support and referrals are based on suitability, public interest and available capacity at the time.
Want a Quick First Read Before You Reach Us?
PRAN Consumer Mitra is a completely free guided tool that helps you organise your facts, identifies the likely forum for your dispute (RERA, RBI Ombudsman, Insurance Ombudsman, or the correct Consumer Commission based on your claim value), and prepares a first-draft notice you can adapt — no fee, no login. If your matter needs legal analysis, professional drafting, filing or representation, it will point you to this Desk, where our advocates take it up on a fee basis.
Start with Consumer Mitra (Free) →Our Approach: Step by Step
Alongside individual matters, learnings from cases feed into research and advocacy for stronger consumer systems.
For Organisations & Networks
Consumer Organisations & RWAs
We partner with resident welfare associations and consumer groups to filter cases on merit, share structured guidance, and support collective campaigns. RWAs and consumer bodies can refer member disputes to the PRAN Consumer Justice Desk for initial assessment and rights‑based guidance.
NGOs & Civil Society
NGOs working on health, education, housing, road safety and other areas can refer consumer issues to PRAN for assessment and guidance. We help connect individual grievances with appropriate forums, regulators and legal aid mechanisms.
Advocates & Law Students
Legal professionals and students can collaborate on research, case support and public education without any fee-sharing or referral arrangement, in keeping with PRAN's public-interest, non-commercial mandate.