HRERA Reform 2.0

Winning Before HRERA Should Be Enough

A Consumer Justice Initiative by PRAN Foundation

A homebuyer should not have to fight twice for the same justice.

For thousands of homebuyers in Haryana, buying a home is the biggest financial decision of their lives. When builders delay possession, fail to honour commitments or violate the law, consumers turn to the Haryana Real Estate Regulatory Authority (HRERA) hoping for a quicker, specialised and consumer-friendly remedy.

But for many, the struggle does not end with a favourable order.

It continues through compliance delays, execution proceedings, additional costs and repeated procedural hurdles.

Winning before HRERA is often only half the battle.

That is the problem this campaign seeks to address.

The Consumer's Questions That Demand Answers

Every homebuyer deserves to ask these questions.

Why is filing a complaint so difficult?

Why should a consumer need legal expertise simply to approach a consumer protection regulator?

Why must a homebuyer first register online merely to generate Proforma B, then prepare a technically drafted complaint, arrange annexures, pay filing and annexure fees, serve copies on the builder, obtain proof of service, prepare hard copies and electronic copies, and personally visit HRERA to complete the filing process?

Should access to justice really begin with procedural complexity?

Why does an online system still depend on paper?

If complaints are registered online...

Why must consumers still submit physical files?

Why are CDs or pen drives still part of the filing process?

Why can't HRERA become a truly paperless and end-to-end digital regulator?

Why are consumers expected to bear the burden of procedure?

Every additional technical requirement means:

More legal expenses.
More travel.
More delays.
More frustration.

Consumer protection should reduce burdens—not create new ones.

Why are builders repeatedly given opportunities while consumers continue to suffer?

Every adjournment has a cost.

For the consumer, it means:

Another month's EMI.
Another month's rent.
Another month's financial uncertainty.

Justice delayed is not neutral.

It benefits the party already in default.

Why doesn't winning before HRERA guarantee actual relief?

Many consumers receive favourable orders.

Yet they still wait months—or longer—for payment.

Why?

Because obtaining an order and enforcing an order are often two separate battles.

That should not be the consumer's burden.

Why should consumers have to enforce HRERA's own orders?

If a builder fails to comply within the time granted by HRERA...

Why isn't compliance automatically monitored?

Why isn't the builder required to file a compliance report?

Why isn't enforcement initiated automatically?

Why must the consumer once again spend time and money simply to obtain what has already been ordered?

Why should one dispute become multiple proceedings?

A builder's default is one cause of action.

Yet consumers may have to pursue:

Refund.
Interest.
Compensation.
Execution.

Before different forums or through different proceedings.

One dispute should not require multiple battles.

Why are repeat defaulters not publicly identified?

Shouldn't homebuyers know whether a builder has repeatedly ignored HRERA orders?

Should compliance history become part of a promoter's public record?

Transparency protects future consumers.

Our Policy Brief

To encourage informed discussion, PRAN Foundation has prepared:

HRERA Reform 2.0: A Consumer Justice Blueprint for Haryana

The Policy Brief contains practical recommendations to simplify procedures, strengthen enforcement and make HRERA more consumer-friendly while preserving fairness and due process.

📖 Read Online

https://drive.google.com/file/d/1Ijd-ihOQEq2mL2h7q-Y5Gz8bq8Jgrqib/view?usp=sharing

⬇️ Download the Policy Brief

https://drive.google.com/uc?export=download&id=1Ijd-ihOQEq2mL2h7q-Y5Gz8bq8Jgrqib

This Is Not the End of the Conversation

This Policy Brief is a Consultation Draft.

We invite homebuyers, advocates, builders, resident welfare associations, consumer organisations, researchers and policymakers to critically review our recommendations.

Tell us:

Have we identified the right problems?
Which recommendations should be prioritised?
What reforms have we overlooked?
What has been your experience before HRERA?

Your feedback will help strengthen the final recommendations before they are shared with HRERA, the Government of Haryana and other stakeholders.

Our Mission

We are not asking for special treatment.

We are asking for a system where:

Filing is simple.
Hearings are timely.
Orders are meaningful.
Compliance is automatic.
Justice reaches the consumer.

Because winning before HRERA should be enough.

Join the HRERA Reform Movement

Real change begins when consumers speak together.

If you believe HRERA should be more accessible, efficient and consumer-friendly, we invite you to become part of this public interest initiative.

How You Can Contribute

🏠 Homebuyers

Share your experience with HRERA—whether positive or negative. Your experience will help identify practical reforms that matter most to consumers.

⚖️ Advocates

Provide legal and procedural suggestions based on your experience before HRERA. Help us identify reforms that can simplify the system without compromising fairness.

🏢 Resident Welfare Associations & Homebuyer Associations

Share recurring issues faced by your members and support evidence-based reforms that strengthen consumer protection.

🏗️ Developers & Industry Representatives

Constructive engagement is essential. We welcome practical suggestions that improve regulatory efficiency while maintaining fairness for all stakeholders.

🎓 Researchers & Policy Experts

Contribute comparative research, policy ideas and best practices from other States or jurisdictions that could strengthen HRERA.

What PRAN Foundation Will Do

This campaign is not limited to publishing a policy brief.

Based on stakeholder consultation, PRAN Foundation will:

Review and incorporate constructive feedback into the Policy Brief.
Publish a revised version with stakeholder inputs.
Submit representations to HRERA and the Government of Haryana.
Seek meetings with relevant authorities to discuss the recommendations.
Publish responses received from public authorities, wherever appropriate.
Continue tracking reforms through this Campaign Hub.
Advocate for practical changes that improve access to justice for homebuyers.

Have Your Say

We invite you to review the Policy Brief and share your suggestions.

📄 Read the Policy Brief