Consumer Protection Services by PRAN

Helping every consumer stand tall, informed, and protected.

The Public Right Action Network (PRAN) works to make consumer rights easy to understand and even easier to use. India’s markets are expanding fast, but so are unfair practices, misleading ads, unsafe products, and service failures. Many consumers still struggle to navigate complaint systems or understand their legal remedies.

This page brings together all the consumer protection support PRAN offers for individuals, communities, NGOs, and institutions.

PRAN is led by Advocate Amarjeet Singh Panghal (MA LLB, LLM), a public-interest lawyer with over two decades of experience in consumer protection, public health advocacy, and access-to-justice initiatives. Beginning his journey at Patiala House Courts in 1999, he went on to work across Delhi, Hisar, and Jaipur, supporting thousands of consumers and community members through legal research, litigation, training, and policy work. He has collaborated with national and international organisations on campaigns related to consumer rights, tobacco control, road safety, gender equality, and governance. As the founder of PRAN, he brings deep legal insight, field experience, and a commitment to making the law simple, actionable, and accessible for everyone.

What We Offer

1. Drafting Consumer Complaints

We prepare clear, well-structured complaints for District, State, and National Consumer Commissions.
• Goods and services defects
• Deficiency in service
• Unfair trade practices
• Overcharging and billing issues
• Insurance disputes
• E-commerce and online fraud
• Real estate and builder disputes

Our drafting is simple, accurate, and aligned with the Consumer Protection Act, 2019.

2. Mediation & Settlement Guidance

The new Consumer Protection Act strongly encourages mediation.
PRAN helps consumers:
• Understand whether their case is fit for mediation
• Prepare mediation briefs
• Identify settlement options
• Navigate pre-litigation mediation centres

This saves time, money, and energy.

3. Legal Advice & Case Documentation

We support consumers and NGOs with:
• Case analysis
• Evidence organisation
• Drafting affidavits, rejoinders, and submissions
• Guidance on timelines, hearings, and procedures
• Understanding compensation and reliefs

We present the law in plain, everyday language.

4. Awareness & Rights Education

PRAN develops consumer-friendly communication materials such as:
• Rights & responsibilities guides
• Myth vs fact sheets
• Step-by-step complaint guides
• Posters, infographics, and explainer notes
• Social media awareness content
• Workshops for community groups and institutions

Our aim is simple: empower consumers before they face a problem.

5. Training & Capacity Building for NGOs and Organisations

We conduct customised sessions on:
• Consumer Protection Act, 2019
• Product liability & service liability
• E-commerce rules
• Advertising Code & misleading ads
• Food safety & product standards
• How to run consumer awareness campaigns
• Grievance redressal systems for institutions

Organisations that work with communities find these sessions extremely useful.

6. Support for E-Commerce, Digital & Online Safety Cases

PRAN assists in issues related to:
• Online scams
• Fraudulent sellers
• Fake websites
• Digital service deficiency
• Payment failures
• OTP and identity misuse
• App-based service disputes

We also prepare digital safety awareness material for schools, colleges, and NGOs.

7. Compliance Support for Companies & Institutions

Entities working with consumers can request support for:
• Drafting fair policies
• Complaint-handling guidelines
• Compliance with CPA 2019
• E-commerce rules
• Advertising standards
• Data protection & consumer privacy
• Safer marketplace practices

8. Research & Policy Support

We collaborate with organisations on:
• Consumer rights research
• Monitoring unfair trade practices
• Market studies
• Legislative analysis
• Consultation responses
• Advocacy campaigns on consumer law reforms

Who Can Take These Services?

• Individual consumers
• Resident welfare associations
• NGOs & civil society organisations
• Colleges & Universities
• CSR teams
• Start-ups & businesses
• Local community groups
• Media platforms needing expert inputs

Why Choose PRAN?

✅ Over two decades of legal & rights-based experience
✅ Clear, simple guidance
✅ Affordable and accessible support
✅ Strong focus on public interest and fairness
✅ Experience with national and international consumer projects
✅ Practical, real-world advocacy experience

Get Help or Partner With Us

If you need support with a consumer complaint, training, documentation, or collaboration, reach out anytime.

Email: publicrightaction@gmail.com
WhatsApp: +91-9829015812

Blog: https://publicrightaction.blogspot.com
Partnerships Page: https://publicrightaction.blogspot.com/p/partnerships-opportunities-public-right.html
Subscribe for updates: https://follow.it/public-right-action-network-pran

Together, we can make consumer justice simpler, stronger, and accessible for everyone.