Consumer Protection Services & Expert Assistance by PRAN
Consumer Protection Services & Expert Assistance
Unfair trade practices, denied claims, and builder defaults are not just inconveniences — they are violations of your legal rights. We help you respond with precision.
Submit Your Case for Review →Consumer fraud, misleading advertisements, wrongful insurance rejections, and builder defaults are far more common than they should be. Yet most affected consumers either do not know their rights or do not know where to begin. PRAN (Policy Research Action Network) Foundation's Expert Desk bridges this gap — providing structured, professional guidance to help individuals and organisations navigate Consumer Commissions, RERA, and the dispute resolution process.
A Rigorous Three-Step Process
We do not offer vague advice. Every engagement follows a structured, transparent methodology — beginning with an honest assessment of your claim's merit, at no cost to you.
Case Eligibility Review
Before you spend a rupee, we assess whether your dispute has legal merit. Submit your details and supporting documents through our Intake Form. Our domain experts conduct a preliminary review and revert with a clear, honest assessment — saving you time and resources upfront.
- Submit via our online Intake Form
- Upload invoices, policies, or tickets
- We tell you the strength of your case — candidly
Expert Strategy Session
If the review confirms merit, we schedule a focused professional consultation by video or phone. Together, we analyse your case under the Consumer Protection Act, 2019 or RERA, map the procedural timeline, and calculate the full compensation you are entitled to claim — not just the refund.
- 30-minute structured consultation
- Full damage assessment (principal, interest, mental distress, costs)
- Clear roadmap for next steps
Legal Notice & Formal Filing
A formally drafted Legal Notice on an Advocate's letterhead signals to the company that your matter has moved from "Customer Service" to "Expert Resolution." Six in ten valid disputes conclude at this stage — no courtroom required. For cases that proceed, we draft and file the full complaint before the appropriate forum.
- Drafted on Advocate's letterhead
- Dispatched and tracked
- 60–70% resolution rate at notice stage
Who We Assist
Our Expert Desk supports both individuals navigating personal disputes and organisations seeking compliance advisory, training, or research partnerships.
For Individual Consumers
For Organisations — NGOs, RWAs & Institutions
We Claim What You Are Legally Entitled To
A refund is only the beginning. Under the Consumer Protection Act, 2019, a successful claimant may be entitled to a comprehensive set of remedies — far beyond the initial amount paid.
What Sets Our Expert Desk Apart
Access to expert legal assistance has long been a privilege. PRAN's Expert Desk is designed to change that — without compromising on the quality of support you receive.
Candid Initial Assessment
We review your case before asking for any commitment. If the claim is weak, we say so — clearly and at no cost to you. Honesty, not optimism, is our starting point.
Plain Language, Always
Legal jargon is a barrier to justice. We explain your rights, your options, and the process in clear English or Hindi — so every decision is yours to make, fully informed.
Structured, Not Ad Hoc
Every matter is handled through a defined process — intake, assessment, strategy, formal action. This is not informal advice; it is professional expert assistance.
Mission-Driven Organisation
PRAN Foundation is a registered Section 8 non-profit. Consumer protection assistance is part of our public interest mandate — not a commercial venture.
Led by Two Decades of Experience
The Expert Desk is guided by Advocate Amarjeet Singh Panghal, who practises at the Supreme Court of India and Patiala House Court Complex, with over 20 years in consumer law, constitutional matters, and public policy.
Full Spectrum Support
From the first document review to formal notice, complaint filing, and execution of orders — we accompany you through the entire dispute resolution journey.
"A consumer who knows their rights is not a complainant — they are a participant in the market's accountability system. PRAN's Expert Desk exists to close the distance between the law as written and justice as lived."
Your Case Review Is Free. Start There.
Submit your case through our Intake Form. Our experts will review it and respond with an honest assessment — no commitment required at this stage.
Submit Your Case for Review →